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Terms and Conditions

  1. WHAT'S IN THESE TERMS?
    1. These are the terms and conditions for using our website, www.seraphine.com (Website).
    2. If you would like information about placing an order for our maternity clothing and products (Products) through our Website, please read our FAQs, Delivery Information and Returns Policy which answer our most popular questions. If you have any other questions, please contact us using the information set out below.
    3. We can make changes to these terms from time to time. We will try to let you know about any major changes, but please check these terms each time you wish to use our Website, so that you understand the terms that apply at the time.
  2. WHO ARE WE AND HOW TO CONTACT US
    1. This Website is owned and operated by Seraphine Limited (Seraphine, We, Our or Us), a UK registered company with registration number 04406761 and is the registered proprietor of intellectual property rights relating to products on this website (including but not limited to copyright, designs, trademarks and pending patents). Registered address 265 Tottenham Court Road, London, W1T 7RQ. VAT number GB458710278. Seraphine Limited acts as a distance seller from the United Kingdom.
    2. CARIPOD™ product packaging – “Seraphine Limited is a registered company in England and Wales with company number 04406761 and is the registered proprietor of UK and EU registered designs relating to the CARIPOD™, pending patents for the CARIPOD, and trade mark applications/registrations for CARIPOD™ and SERAPHINE.
    3. You can contact us by emailing [email protected] For further information about how and when you can contact us, please visit our Contact Us page.
  3. YOUR USE OF OUR WEBSITE
    1. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.
    2. Our Privacy and Cookie Policy also applies to your use of our Website and our use of your personal data. The Privacy and Cookies Policy explains how we use your personal data, including if you sign up to our newsletter and agree to receive marketing communications from us.
    3. You can register an account with us to help you order our Products more quickly.
    4. When you create an account, you promise that:
      1. the details which you provide (e.g. your name) are real and accurate;
      2. you'll notify us immediately of any changes to your details by updating these details on your online account; and
      3. you will not impersonate another individual and/or use any details that you're not authorised to use.
    5. We recommend that you keep your account details safe. You should tell us immediately if you become aware of any unusual or unauthorised activity on your account.
    6. If you do not wish to open an account with Seraphine simply select ‘Guest Checkout’ when placing your order.
    7. If you order anything through our website, all stated prices are exclusive of any taxes, fees, duties, and levies, including but not limited to value-added and withholding taxes that are levied or based upon the amounts paid or payable by you (collectively, “Taxes”). Any such Taxes related to the products purchased by you shall be your responsibility (except for taxes based on our net income), unless you provide us with an exemption certificate in a form acceptable to us and to the applicable taxing authorities. If possible, we will detail any such Taxes as a separate item on the invoice presented to you. If we are required to pay any such Taxes or other charges, you agree to promptly repay us such sum(s) on demand. If any exemption certificate presented by you to us is found or held to be invalid, you agree to immediately repay us the amount of the Tax together with any penalties and interest charged in addition.
  4. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. If we fail to comply with these Terms and Conditions, FAQs, Returns Policy and Delivery Information, we are responsible for loss or damage you suffer that is a foreseeable or an obvious result of us breaking our contract with you at the time we accept your order or, if you do not place an order, at the time you visited our Website.
    2. If you order anything through our website, our total responsibility to you for all loss you suffer will be equal to the value of the order you place at the time.
    3. We only supply the Products for personal use. We will not be liable to you in any way for any losses you suffer if you try to sell our Products or use them for anything other than personal use.
    4. We will not be liable to you in any way, for any loss that you suffer, if you cannot use our Website. We will also not be liable to you in any way, and for any reason, for: loss of profit, sales, business, or revenue; loss of data or information; or any losses which are not foreseeable or are not an obvious result of us failing to comply with these Terms and Conditions, FAQs, Returns Policy and Delivery Information.
  5. OTHER TERMS THAT APPLY TO YOUR USE OF OUR WEBSITE
    1. Unless otherwise stated, all blogger images shown on the Website belong to the bloggers featured in the images. The bloggers are the legal copyright holders of the material and have issued Seraphine Ltd with consent to publish the images. We are the owner of all other elements of the Seraphine website, including images, technology and designs. The works on our Website are protected by copyright and other laws around the world. You must not use any illustrations, photographs, video, graphic or other content on our Website in any way without our express consent or the express consent of the relevant blogger.
    2. We want all our customers to have a great experience on our Website so we ask that you do not use our Website for illegal purposes and do not upload any viruses or other harmful material to our Website. Please do not access or change our Website's code. We try our best to make sure that no viruses or other harmful material enter our Website but we cannot guarantee that this will always be the case. If someone does manage to upload a virus or other harmful material onto our Website, we will not be liable to you for any losses or damage you suffer. We recommend that you use virus protection software.
    3. We do not guarantee that our Website, or any content on it, will always be available, accurate, error free, uninterrupted or secure. We do not accept any liability arising from any errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate and provide our Website (or any particular part of it).
    4. We may suspend or withdraw or restrict the availability of all or any part of our Website at any time. We will try to give you reasonable notice of any suspension, withdrawal or restricted availability.
    5. Where our Website contains links to websites and resources provided by other people, we have no control over, and are not responsible for, these links.
    6. You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation. You must not link in any way that suggests any form of endorsement by us. We can request that you withdraw your link at any time and you must promptly comply.
    7. If you do anything illegal, or we think you are going to do anything illegal, we will share this information and your details with the relevant authorities. We will then suspend or delete your account.
    8. We may transfer our rights and obligations under these Terms and Conditions, FAQs, Returns Policy and Delivery Information to another organisation. We will tell you in writing if this happens.
    9. These Terms and Conditions, FAQs, Returns Policy and Delivery Information are governed by English law and any claims relating to any of them must be brought in the courts of England only (except if you live in Northern Ireland, you can also go to the courts in Northern Ireland or if you live in Scotland, you can also go to the courts in Scotland).
  6. HOW WILL WE USE YOUR PERSONAL INFORMATION?
    1. We will use your personal information in the way described in our Privacy and Cookie Policy.

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