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Any questions? If you have any queries about our maternity clothes, how to place an order, or any other issue, check out our frequently asked questions page and see if someone else has asked your question already.
Query all cleared up? Get back to the good stuff: Shop maternity clothes online now!
If you can’t find the answer you are looking for on this page, then our customer service team will be happy to help in any way they can.
The Seraphine website has been designed with you in mind. We want to make sure that your shopping experience is as simple as possible, so when you have found a product you like, simply select the colour you like, and the size from the drop down menu, and add it to your basket.
You may be asked to provide further security information in order to complete your order using our verified by Mastercard security measures (3-D Secure code - it’s an additional security layer for online credit and debit card transactions. This code is obtained through your bank only). Simply enter your personal code, and once your order has been accepted you will receive an on screen notification as well as a confirmation email.
Seraphine currently accepts the following payment methods:
MasterCard, Visa, American Express, Apple Pay, Google Pay and Afterpay.
If you do not wish to open an account with Seraphine simply select ‘Guest Checkout’ when placing your order. Opening an account with Seraphine means that you will be the first to get all the insider information, including regular newsletters with exclusive offers and discounts.
Seraphine has 2 stores in New York , 1 in Chicago and 1 in Costa Mesa, California and we have international stores in London and Paris.
You will be charged once you have finalized your order online. If you have a discount code, enter it in the field marked 'discount code' before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order we will contact you immediately to notify you of any problems, and if necessary arrange a suitable replacement or cancel the item from your order.
Ground Service 3-5 working days $9.95 Shipping will be free on orders over $250 Expedited 2 working days $12.95 Next day delivery (order before 1pm EST working day) $24.95 Please refer to our shipping policy to review the delivery times and costs for your region.
US customers will not have to pay any customs & import duties on their orders.
Sales Tax may be payable depending on the State that your order is being delivered to. This is calculated and payment taken at the point of checkout.
If you wish to ship to an address other than the billing address you provided, simply UNCHECK the ‘Deliver To this Address’ option at the checkout. You will then be able to enter the details of the address you would like us to deliver to.
For security purposes we do not deliver to PO boxes or hotels.
You can trace the progress of your order using the tracking number provided in your dispatch confirmation email. Please click on the link related to your chosen carrier method and enter your personal tracking code to get the most up to date tracking information. Should your item not arrive within the stated delivery times please contact customer services.
Unfortunately we are unable to make changes to your order once it has been placed. If you have changed your mind, simply return the unwanted items for a full refund when they arrive and place a new order for the ones you'd like.
We will be relaxing our returns window for the festive period. Purchases made between November 18th and Christmas Day can be returned until January 17th. Please note that returns beyond this date – and outside of the usual 30-day window – will not be accepted. Please note that all sale items are final sale and cannot be returned or exchanged.
The return label for your order is included on the same page as your packing slip. Please use this label when returning your items. A $9.95 processing fee will be deducted from your refund for each return. Please refer to our returns policy for further information.
Customers are responsible for all parcels being returned. Our warehouse team will always try to locate incorrectly returned items, however this may not always be possible. Please make sure you are sending back the correct items/parcel. Incorrect returns found will be sent back to the customer and they will be responsible for the cost of postage.
At Seraphine, we understand that judging your size during pregnancy can be challenging. Seraphine maternity clothes are designed to fit true to size and to last through your entire nine months of pregnancy. We suggest ordering your regular pre-pregnancy size. Please view our size guide for further information. If you require further assistance you may contact our customer service team.
Our designs are specifically created to last throughout your nine months of pregnancy and long after. Should you have any queries regarding selecting sizes please refer to our size guides.
The fit on Seraphine’s products is generally ‘true to size’. If we believe there is a change in the way the garment fits we will ensure that this information is included in the product description.
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