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We will be relaxing our returns window for the festive period. Purchases made between November 18th and Christmas Day can be returned until January 17th. Please note that returns beyond this date – and outside of the usual 30-day window – will not be accepted.
We understand that judging your size during Pregnancy can be tricky, so we offer our online customers a full refund for unworn items that are in a saleable condition. All items must be returned in the original packaging with all tags and labels intact within 30 days of delivery.
Due to hygiene reasons we are unable to accept returns of briefs, hosiery or cosmetics. Swimwear bottoms must be tried on over your own underwear.
Orders placed on Seraphine.com with a canadian shipping address are eligible for FREE Returns. For orders with shipping addresses outside Canada, returns postage is made at your own cost. Please click here to begin our easy returns process.
We will issue a refund within 14 days of your return arriving at our warehouse. Track your return parcel through the carrier website and follow it's journey back to our warehouse. Your chosen payment provider may take additional time to credit it to your account.
Where an order is not eligible for free returns, returning an item is at the customer's own expense. It is the customer's responsibility to choose their own returns method and pay the total cost of return shipping including any duties/taxes that may apply.
We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit. Please be sure to keep hold of your proof of postage and returns tracking number as we may need to see this at a later date.
To minimise any delays, please mark any returned items as “returned goods” on customs or postal forms. Additionally, any duties and taxes incurred must be paid by the customer in advance. We reserve the right to reject and return to sender any parcels with charges, or to deduct the amount from the refund due.
Unfortunately due to restrictions within our system, we cannot accept online returns in store.
We do not offer exchanges, if you would like to try a different size please return your unwanted items for a refund and place a new order online which will be processed in the usual time frame.
Customers are responsible for all parcels being returned. Our warehouse team will always try to locate incorrectly returned items, however this may not always be possible. Please make sure you are sending back the correct items/parcel. Incorrect returns found will be sent back to the customer and they will be responsible for the cost of postage.
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